PRIVACY POLICY
Rogue Opera LLP respects your personal information. We have put a policy in place to protect your personal information. This policy describes what we do with that information.
The type of personal information we collect
We collect and process client names, contact details, addresses, payment details, transaction data, correspondence, records of meetings and information relating to compliments or complaints.
We collect and process subcontractor names, contact details, addresses, payment details, transaction data, correspondence and information relating to complaints.
We collect aggregated statistics about all customers, traffic patterns and related site information, but these statistics will include no personally identifying information.
We collect some basic details from those who make a specific request for brochures or other general enquiries. This includes your name, address, title, gender, date of birth, telephone number, and email address. We may also ask some further, voluntary questions so we can gain a clearer understanding of our users exact requirements and preferences.
After fulfilling any specific request we will not contact you again (unless you have given us permission to do so) with any other information, although your details will be retained on our records for statistical purposes only.
Cookies
Our website uses cookies. A cookie is a small file of letters and numbers sent from our website and stored on your computer by your web browser. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. All cookie data we collect is anonymous. You can disable any cookies already stored on your computer but doing so may affect your visit to our website and may prevent certain pages from functioning properly. By using this site, you consent to our use of analytical cookies, which are detailed in the table below:
How do we protect personal information?
UK Data Protection Legislation means we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access.
Your information is stored electronically. Laptops and back-up systems are password protected.
Client and sub-contractor information is retained for 6 years after the end of the accounting period to which the transaction relates, following which the electronic files will be deleted.
Rogue Opera LLP will not sell, trade or rent your personal information to others
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - you have the right to ask me for copies of your personal information.
- Your right to rectification - you have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
- Your right to erasure - you have the right to ask me to erase your personal information in certain circumstances.
- Your right to restriction of processing - you have the right to ask me to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - you have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - you have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
Please send any data processing or access requests to Rogue Opera LLP, 27 Old Gloucester Street, London, WC1N 3AX.
You are not required to pay any charge for exercising your rights. If you make a request, we have up to one month to respond to you.
Removal from mailing lists
You can always remove your name and contact details from our various email-lists and other lists by emailing info@rogueopera.co.uk
All emails from Rogue Opera LLP will include an ‘unsubscribe’ option allowing the recipient the opportunity to advise us that they no longer wish to receive any further communications.
How to complain
If you have any concerns about the your personal information, you can make a complaint at info@rogueopera.co.uk
You can also complain to the ICO if you are unhappy with how I have used your data.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113